SUPERIOR COACHING TRAINING PROGRAM

WELCOME !
Your Trainer is …

CHANGES IN MANAGEMENT AND LEADERSHIP FUNCTIONS

From leading and managing through :
•    Direct oversight
•    Directing
•    Limiting performance
•    Individuals

To leading and managing through :
•    Inderect oversight
•    Setting values / goals
•    Empowering
•    Teams

OBJECTIVES FOR ONE HOUR PROGRAM

The Superior Coaching Model :
•    Familiarize participants with the Superior Coaching Model
•    Ensure participants understand each of the elements in the model
•    Ensure participants understand how the elements of the model are related to each other

The Critical Skills Of Superior Coaching :
•    Reinforce participants understanding of the superior coaching model
•    Familiarize participants with the five critical skills of superior coaching

OBJECTIVES FOR HALF DAY PROGRAM

Introduction to superior Coaching :
•    Understand the importance of coaching as a leadership role
•    Introduce the Superior Coaching Model
•    Minimum understanding and skills to use the Superior Coaching Model

OBJECTIVES FOR ONE DAY WORKSHOP

The Superior Coaching Model :
•    Understand the importance of coaching as a leadership role
•    Introduce the Superior Coaching Model
•    Minimum understanding and skills to use the Superior Coaching Model

OBJECTIVES FOR TWO DAY WORKSHOP

•    Understand the importance of coaching as a leadership role
•    Introduce the Superior Coaching Model
•    Equip you with the minimum skills to use the Superior Coaching Model
•    Feedback on how well you apply the Superior Coaching Model
•    Plan to reinforce your learning after the program and apply you have learned to your job

OBJECTIVES FOR THREE DAY WORKSHOP

•    Understand the importance of coaching as a leadership role
•    Understand the Superior Coaching Model
•    Understand each element in the model and how all the elements are related to each other
•    Equip you with all the skills required to use the superior Coaching Model
•    Feedback on how well you apply the Superior Coaching Model
•    Plan to reinforce your learning after the program and apply you have learned to your job

HALF DAY PROGRAM FLOW

•    The importance of coaching
•    The meaning of superior coaching
•    Superior Coaching Model
•    Critical Skills for superior coaching

ONE DAY PROGRAM FLOW

•    The importance of coaching
•    Introduce the Superior Coaching Model
•    Clarify meaning of all elements in model
•    Skill practice

TWO DAY PROGRAM FLOW

Day One :
•    The importance of coaching
•    Organize review and action tems
•    Introduce the Superior Coaching Model
•    Clarify meaning of all elements in model
•    Action planning to reinforce and apply learning

Day Two :
•    Continue to clarify meaning of all elements in model
•    Skill practice
•    Continue action planning to reinforce and apply learning
•    Practice skills in two extended interactions

THREE DAY PROGRAM FLOW

Day One :
•    The importance of coaching
•    Organize review and action tems
•    Introduce the Superior Coaching Model
•    Clarify meaning of all elements in model
•    Begin action planning to reinforce and apply learning

Day Two :
•    Continue to clarify meaning of all elements in model
•    Begin skill practice
•    Continue action planning to reinforce and apply learning

Day Three :
•    Continue skill practice
•    Practice skills in two extended interactions

PROGRAM NORMS

•    Informal and interactive
•    Take each other’s comments and questions seriously
•    Listen to understand
•    Avoid nitpicking
•    No sub grouping
•    Be prompt
•    Have fun

WHY COACHING IS BECOMING SO IMPORTANT

•    Control model for managing and leading isn’t working all that well
•    Present need is to do more with less and empower people
•    Managers and leaders are being expected to act as resources and problem solvers
•    Coaching is a primary tool for being a resource and solving problems

THE MEANING OF SUPERIOR COACHING

•    Successful coaching is an activity that result in the continuous improvement of performance
•    Coaching is a conversation between a leader and an individual or team that results in the continuous improvement of performance
•    Coching is a disciplined conversation, using concrete performance information, that take place between a leader and an individual or team that results in the continuous improvement of performance.

 
THE SUPERIOR COACHING MODEL






                                                                                                                                                                                                                                                                                                                                                                                                                                        












THE CORE CONVERSATION

                                                                                                                                                                                                                                                                                                                                                                                                                                                            




THE FOUR PERFORMANCE APPLICATIONS

•    Resolving Problems
•    Teaching
•    Supporting Performance
•    Adjusting Performance

WHAT SUPERIOR COACHES BELIEVE    

About Human Competency :
•    People want to be competent, and given help, will strive to be more competent
•    People must be given the opportunity to demonstrate competency in order to gain competency

About Superior Performance :
•    Managing and leading by control is not practical and does not lead to superior performance
•    Superior Performance results from the commitment of individuals and teams to be superior

Commitment Results When People :
•    Are clear about what they are doing and what is important.
•    Have the competencies to perform the jobs that are expected of them
•    Feel appreciated for what they do
•    Feel challenged by their jobs
•    Have the chance to improve when they make mistakes

About the Value of Coaching :
•    Must initiate coaching interactions
•    Must be disciplined

ESSENTIAL CHARACTERISTICS

•    Balance
•    Being Concrete
•    Shared Responsibility
•    Shape
•    Respect

THE MEANING OF BALANCE

Superior coaching is not one sided. There is give and take, questioning, and sharing of information and ideas. All parties are fully involved.
Balance is what a superior coach creates through skilled and disciplined behavior.

THE MEANING OF BEING CONCRETE

Focus on
The objective and descriptive aspects of performance

THE MEANING OF RESPECT

Demonstrating respect is no more complicated than avoiding behaviors which communicate that a person is stupid or evil, or inferior, or some such; and using behaviors in a conversation which involve the other person and make that person a fully accepted player.

CRITICAL SKILLS

•    Attending
•    Inquiring
•    Reflecting
•    Affirming
•    Being Diciplined

RESOLVING PROBLEMS PERFORMANCE APPLICATION

Expanding Phase :
•    Mutual understanding of problem or problems
•    Mutual understanding of the history of the problem
•    Mutual understanding of the causes of the problem
•    Mutual understanding of the implications, if problem is not revolved

Focusing Phase :
•    Mutually develop alternative strategies for resolving the problem
•    Mutually agree on plan to resolve the problem
•    Mutually agree on follow up plan to track progress

TEACHING PERFORMANCE APPLICATION

Expanding Phase :
•    Mutual understanding of what the coach wants the other person to learn, i.e., the goals of the conversation
•    Mutual understanding of what the other person already knows.
•    Mutual understanding of how the conversation will proceed,i.e., what is the sequence, what will happen first, second, and so forth

Focusing Phase :
•    Teach the content that the other person needs to learn
•    Check to ensure ( by feedback or demonstration ) that learning has occurred
•    Clear up any residual questions that the other person has

SUPPORTING PERFORMANCE APPLICATION

Expanding Phase :
•    Clear description of performance being discussed
•    Clarification of expectations concerning the performance.
•    Mutual understanding of importance of the performance

Focusing Phase :
•    Giving feedback about the performance
•    Mutual agreement about changes in performance requirements  or expectations
•    Expressing appreciation for performance


ADJUSTING PERFORMANCE APPLICATION

Expanding Phase :
•    Specific performance being discussed
•    Concrete statement of what the coach believes to be the problem in performance
•    The other person’s understanding of the problem
•    Agreement concerning the nature of the performance problem
•    Clarity about who is responsible for resolving the problem
•    Alternative strategies for resolving the problem

Focusing Phase :
•    Agreement on what performance will be adjusted and to what degree
•    Agreement on plan to adjust performance
•    Agreement on a follow up plan to monitor progress

REVIEW AND ACTION TEAMS
 
•    Meet as indicated by facilitator during program
•    Share and reinforce their learning
•    Raise question that they need answered
•    If possible ,continue to meet after program